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How winna Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, fund it via PayPal, Venmo, or Play+, and move through the platform — and what we do with it.

Account data clarityPayPal, Venmo, Play+ contextYour rights, spelled outNo third-party surprisesState-law aware
winna How winna Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about this policy — what we hold, how long we hold it, or how to request a correction — go through three channels. Pick whichever fits your situation; our team handles privacy requests separately from general account help so nothing gets lost in the queue.

Account Portal Messaging Log in, go to Settings, and open a Privacy Request ticket. Responses come back to your registered email address, typically within two business days.
Email Privacy Channel Send your request to our privacy inbox listed under Help in the app. Include your registered email and the specific data action you need — access, correction, or deletion.
Live Chat Support Start a chat session from the support tab in your account. An agent can log a formal privacy request on your behalf and confirm the reference number before you close the chat.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every account sits behind SSL encryption at the transport layer, and session tokens are rotated on each login so a stale token from a previous mobile session cannot be reused. Identity verification documents are stored in an access-controlled environment, separate from your day-to-day account record. We review third-party data processors — payment processors for PayPal, Venmo, and Play+ among them — to confirm they meet the same security standards we apply internally. Cookie data collected during your browsing session is used to keep your preferences intact across devices; it is not shared with ad platforms.

SSL Session Encryption All data in transit between your device and our servers is encrypted. Session tokens rotate on each login, so switching from mobile to desktop does not leave an open credential.
Cookie and Tracking Scope We use first-party cookies to remember your logged-in state and payment preferences. We do not pass cookie profiles to ad networks or data brokers.
Retention and Deletion Schedule Active account data stays on file while your account is open. Closed-account records are kept only as long as state financial regulations require, then deleted on a fixed schedule.
Third-Party Processor Review PayPal, Venmo, and Play+ processors handle payment data under their own published privacy terms. We review those processors periodically and will notify you of material changes.

Privacy Policy Questions, Answered Directly

These are the questions we hear most often from people checking their account data, updating payment details, or asking about what happens when they close their account. If something here doesn't cover your situation, reach out through the privacy request channels listed above.

We collect your name, email, date of birth, and payment method details — including PayPal account email or Play+ card number — plus device identifiers and session logs tied to your activity.

Yes. Open a Privacy Request ticket in your account Settings or email the privacy inbox listed in the app. We'll respond within two business days with a summary of your stored data.

We share data only with payment processors like PayPal, Venmo, and Play+ to complete transactions, and with compliance partners where state law requires it. We do not sell data to advertisers.

Closed-account records are kept for the period that applicable state financial regulations require. After that window closes, your data is deleted from active and backup systems.

Submit a request through the account portal, live chat, or the privacy email channel. Include your registered email and describe the specific correction or deletion you need.

We use first-party session cookies to keep you logged in and remember device preferences. You can adjust cookie settings in your browser, but some account features may not work without them.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.