Reference

What You Agree To When You Use winna

These Terms & Conditions govern your account, your payments through PayPal, Venmo, and Play+, and your access to winna where state law permits. Read them before you open an account — they're written plainly so you know exactly where you stand.

Account EligibilityPayment Terms — PayPal, Venmo, Play+State-by-State AccessAccount Suspension RightsGoverning Law
winna What You Agree To When You Use winna
HOW WE OPERATE

What We Do to Keep Your Account Secure

Account security and data handling are direct obligations under these Terms. We outline below how we collect information, how long we keep it, and what rights you hold over it. Knowing this process matters when you're moving money through PayPal, Venmo, or Play+.

Data Retention We keep your account data for as long as required by applicable state law and our payment processor agreements, then delete or anonymize it on a defined schedule.
Cookie Policy Cookies track your session and device continuity so your mobile login carries over to desktop without re-entering credentials. You can manage cookie preferences in your browser settings.
Account Security Practices We use SSL encryption on every transaction and require identity verification before processing withdrawals — whether you withdraw to PayPal, Venmo, or a Play+ card.
Request Account Changes To request a data correction, account closure, or a copy of your account records, contact support via live chat or email with your verified account details on hand.
TERMS CONTACT

Reach Us About These Terms

Questions about what these Terms mean for your account don't need to wait. Our support team can walk you through specific clauses, explain how a payment rule applies to your PayPal or Venmo transaction, or help you understand a suspension notice. Contact us through any of the channels below.

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a payment hold, or an account restriction. Responses arrive during staffed hours.
Email Support Send detailed questions about these Terms — including requests to close your account or dispute a charge — to our support address found in the Contact section of your account settings.
Account Help Center The Help Center inside your winna account covers common Terms questions: payment disputes, state eligibility checks, and how to submit a formal complaint.

Answers to Common Terms Questions

These are the questions we get most often about our Terms & Conditions. If your question isn't covered here, live chat or email support can address the specific clause you need clarified.

These Terms apply to anyone who opens a winna account. Access depends on your state's laws — eligibility is confirmed during account creation before you deposit or play.

We will always notify you via your account notification center before a change takes effect. Continuing to use your account after that date counts as acceptance of the revised Terms.

Our Terms set out our side of the transaction. PayPal, Venmo, and Play+ each have their own user agreements that run alongside ours — both sets of rules apply to your payment activity.

We retain records for the period required by state law and our payment processor obligations, then delete or anonymize them. Contact support to request a copy of your data before closing.

Submit a dispute through live chat or email support with your account ID and the transaction in question. Our Terms include a formal complaint process and an arbitration clause for unresolved cases.

No. Access depends on whether online wagering is lawful in your state. We confirm eligibility when you open an account — we do not operate where local law does not permit it.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.